Technical Director (Cisco, VOIP) Job in Pittsburgh 15213, Pennsylvania US
Ellucian is a global leader in services, technologies and expertise to help educational organizations succeed in a dynamic environment. Collaboration with our clients and the broader education community helps drive innovation across the student lifecycle. Around the world 2,300 colleges, universities and foundations in 40 countries use Ellucian solutions to strengthen the education experience for new generations of learners, improve efficiency and accountability, and forge lifelong relationships with the people and communities they serve.
Position Responsibilities
Plans and executes the day to day operations at the client location; assists the CIO in providing leadership and may represent IT in meetings.
Hands-on Cisco network VOIP background in managing, setup, configuration, troubleshooting of all Cisco devices. In addition, hands-on management of networks, servers, help desk, media services, smart classrooms and onsite and remote staff within those areas. Ability to manage multiple projects while providing guidance to staff, updates to executive staff, and ensuring project completion. Adjusts hours of work, priorities, and staff assignments to ensure efficient operation, based on work load. Meets with client users to determine quality of service and identify/remediate needs.
Direct management of 6 employees (help desk, network administration media services) and responsible for the overall direction, coordination, and evaluation of this unit. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues.
Position Requirements
* Bachelor's degree (B. A.) from a four-year college or university;
* CCNE
* Extensive Cisco network and VoIP experience
* MS Exchange 2007 or 2010
* Five to seven years related experience
Desired Skills/Knowledge/Experience:
* HPUX experience
* Exchange 2007 to 2010 migrations
* Cloud based technology experience
SunGard Higher Education provides software, implementation and integration, strategic consulting, and technology management to colleges and universities. We bring the future of technology to today's colleges and universities to help them cultivate tomorrow's great leaders, thinkers, inventors, and citizens. Our employees find their work engaging, the environment stimulating, and the results of their efforts rewarding. We invite you to learn how you can work for a global, innovative company that believes in career and personal development, recognizes personal accomplishment, supports employees' lifestyles, and offers competitive pay and benefits. Our position descriptions list the minimum skills/experience/knowledge required. We welcome and encourage candidates with more experience to apply.
SunGard Higher Education offers an excellent comprehensive benefits package which includes; Paid technical training, 401K, 3-weeks vacation 1st year of employment, paid holidays/sick days, Medical/Dental/Vision, Life Insurance/Long Term Coverage, CBT Training, Tuition Reimbursement.
SunGard is an Equal Opportunity Employer. Minorities, women, individuals with disabilities and veterans are encouraged to apply.
