Technical Field Support Lead Job in Everett, Washington US

Technical Field Support Lead

If you?re interested in joining a stable, fast-growing company that encourages professional advancement, fosters teamwork and rewards ingenuity, then B/E Aerospace may be right for you. As the world's leading manufacturer of aircraft interior products and solutions, and the world's leading distributor of aerospace fasteners and consumables for the commercial, business jet, and military markets, a career at B/E Aerospace is beyond what you'd expect in a job. At B/E, we realize that our employees are one of the keys to our success. We look for individuals who share our passion to succeed and generate results. B/E Aerospace, Inc., located in Everett, WA has the following position to fill: Lead Field Support Technician SUMMARY Supervises and performs service activities associated with installing, maintaining and servicing B/E Aerospace products at the aircraft manufacturing facilities or customer site. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 1. Provides support to customers in solving technical problems incurred in the installation or operation of company products; consults with customers regarding pre and post-installation problems; may review customer equipment interface requirements. 2. Conducts orientation and training of customer personnel in the technical operation and maintenance of equipment; may conduct technical seminars and training for custom or company personnel, as well as informal on-the-job training for other field service staff members and customers. 3. Troubleshoots and diagnoses system/equipment interface problems during installations. 4. Performs preventive maintenance, modifications and field changes to installed equipment as necessary. 5. Conducts startup, cut-over and check-out activities on newly installed systems. 6. Prepares operations and malfunction reports and associated documentation. 7. Performs modification and field change to installed equipment. 8. Assists engineering in determining and solving equipment design problems, evaluating product performance and conducting field trials. 9. Provides support in the conduct and performance of equipment/system acceptance testing following installation. 10. Performs preventive maintenance, modifications and field changes to installed equipment as necessary. 11. May provide work leadership to lower level field support staff. SUPERVISORY RESPONSIBILITIES Directly supervises nonexempt associates and/or local contractors. Carries out assigned supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities incude training associates, planning, assigning and directing work. SUPERVISION RECEIVED Receives operational objectives and assignments from local management. Acts independently while supervising associates following established practices, policies and procedures set forth by B/E Aerospace and the associated aircraft. JOB COMPLEXITY Works on assignments that are extremely complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from two-year college or technical school; and six-plus years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS n/a PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. For an exciting future, excellent compensation and benefits that include a comprehensive medical/dental plan, 401K with company match, Paid Time Off, holiday pay, life insurance, and disability benefits, apply on-line at: www.beaerospace.jobs , choose Job Search and Location: US ? WA Marysville. B/E Aerospace 6330 31st Ave NE Marysville, WA 98271 Fax: 360-651-8721 EEO/AAP Employer (BE conducts post-offer pre-employment drug testing)