Technical Infrastructure & Application Support Analyst (6-Month Contract) – International Bank recruitment
Responsibilities:
• To play multiple roles of Technical Specialist, Desktop Support, and Help Desk Analyst
• Provide technical advice and expertise to support the development, implementation and support of technology solutions while maintaining the integrity and quality of the operating environment.
• Provide support for calls raised by customers, including maintenance, problem resolution, and project work
• Act as the first point of customer contact and perform Help Desk administration functions to established customer service standards to ensure an optimal customer experience
• Deliver first level technology support service to users in Singapore and Jakarta (primary) and other Asian locations
• Deliver second level technology support service to IT teams from other Asia branches
• Work closely with the line manager / team lead in the continuous improvement of IT service operations and processes
• Assist or undertake IT project implementation work as required
• Assist in maintaining IT infrastructure as required
Requirements:
• Bachelor Degree in Computer Science
• 2-5 years desktop/application support experience in a sizable bank
• In-depth knowledge and hands-on experience in PC hardware, Windows XP and office productivity software
• Knowledge in Windows 2003 Active Directory, Lotus Notes Domino 7/8, Citrix Metaframe/XenApp, Veritas NetBackup, Symantec Altiris Deployment Solutions, Netapp Filers
• Solid knowledge in ITIL service management standards and best practice
• Preferably have MCITP and/or CCNA certification
• Pro-active and forward thinking
• Strong communication and analytical skills
To apply, please send your CV to anson@aptitudeasia.com