Technical Service Representative II Job in Calgary, Alberta Canada
Compugen is a supplier of Information Technology Products and Services. This position is responsible for the deployment, installation, and upgrade of Computer desktops, workstations, printers, peripherals as well as associated operating systems and application software at the desktop level. Included is the troubleshooting and repair of hardware and software failures.
Deployment of desktops and peripherals following deployment documentation and checklists
Perform complex hardware and/or software upgrades to existing equipment
Perform network connections for desktops and printers
Perform troubleshooting to determine and resolve the root cause of most hardware or software malfunctions at the desktop level
Perform complex moves, adds, changes of computer equipment
Understanding of Deployment Guidelines
Outsourcing to client sites
Be available for regular work assignments during evenings and weekends or out of town
College or University education in Electronics or Computer Science
A+ Certification and MCP
Two (2) years of related job experience
Experience with two Operating Systems
Good written and verbal communication skills
A sense of urgency to complete tasks and assignments
Ability to diffuse tense customer situations and project a positive, confident outlook
High level of integrity and honesty
Ability to take direction and follow practices and procedures consistently and accurately
Good time management skills
Ability to work independently as well as in a team environment
Experience with a desktop productivity suite
Must have a valid driver's license and vehicle
Must be able to lift a minimum of 40 lbs. on a regular basis
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=1305896-1848-6730