Technical Support Analyst
Lombard Risk delivers industry leading solutions and services for collateral management, trade valuation and processing, financial crime detection, regulatory reporting and liquidity risk management.
We are looking for an experienced Technical Support Analyst to work mainly on our collateral management solution to provide second level support to Banks, Hedge Funds, Fund Administrators, Asset Managers, Energy Companies and Insurance Companies.
POSITION OVERVIEW:
The Responsibilities for this role will encompass the following:
Investigation and resolution of client issues
- Problem solving to assist the technical client support team in supporting our hosted solutions
- Client facing project work and technical guidance to client’s teams as and when required
- Liaising with the global teams to provide a world class support service
- Developing the system requirements to deliver client enhancements and to respond to new marketing requirements
QUALIFICATIONS:
- Must have recent experience working in technical support for a financial services company or a software product company in the financial industry
- Knowledge of trading or collateral management is a huge plus
- Must have a minimum of 5 years of “hands on” technical troubleshooting experience with distributed, enterprise applications. Knowledge of full life cycle software development is important
- Must be capable of handling multiple client projects simultaneously
- Excellent verbal and written communications skills along with client relationship skills
- Candidate must also have the interpersonal skills to interact appropriately with clients in handling issues, trouble-shooting production issues, or responding to queries
- Candidate must be flexible and self-motivated with the ability to work independently and take ownership to follow assignments through to resolution
- A degree level education in Computer Science or equivalent
- Must be able to legally work in USA
SKILLS REQUIRED:
- Knowledge of web-based architecture
- Minimum 5 years “hands-on” experience in Java/J2EE and Oracle/MS-SQL
- Review java code and identify potential issues
- Make code changes and execute unit/system tests
- Familiar with RDBMS concepts to identify database problems
- Write/debug SQL statements to analyze data/resolve client issues
- Knowledge of LDAP, JMS, JBoss, UNIX and MQ Series
- Knowledge of JMS Concepts
- Knowledge of major JBoss components like JBM and JBoss Cache
- Knowledge of basic/intermediate unix commands
- Basics of Java based application performance tuning
- Basics of database performance tuning
- Knowledge of application tuning will be very beneficial
Lombard Risk is a leading provider of integrated collateral management and liquidity, regulatory, transaction and MIS reporting solutions – enabling firms in the financial services industry to significantly improve their approach to managing the risk in their businesses.
Founded in 1989 and headquartered in London, Lombard Risk has offices in New York and New Jersey in the US; Hong Kong, Shanghai, Singapore and Tokyo in Asia Pacific, and service centres in Atlanta, Cape Town, Luxembourg and Miami.
Our clients include banking businesses - over 30 of the world's "Top 50" financial institutions - almost half of the banks operating in the UK, as well as investment firms, asset managers, hedge funds, fund administrators, insurance firms and large corporations worldwide.
We expect to achieve strong growth as the niche market for collateral management and liquidity scenario testing and analysis solutions continues to heat up. The recent turmoil in the financial markets has increased the need for our solutions with global regulators escalating regulatory reporting requirements and counterparty collateral management has risen in priority as an operational process requiring greater automation and control. The need for our clients to mitigate risk more effectively is a significant driver for our collateral management solution.
Leave a Reply
You must be logged in to post a comment.