Technical Support Analyst – Financial Markets experience recruitment
A leading Hedge Fund Trading House is looking for a skilled Technical Support Analyst to work within their Enterprise Command Center (ECC). The Enterprise Command Center enables the real-time visibility and management of the entire, highly critical IT service operations and provides 24x7 operational support spanning 3 continents, 24 datacenters, 5,000+ servers and highly sophisticated network of ultra high-speed connections to most exchanges and numerous brokerages.
PrincipalResponsibilities
Monitor all services and ensure appropriate and prompt resolution to all incidents
Provide first-line troubleshooting and incident resolution
Escalate issues to appropriate resolver groups using standard incident management processes and tools
Communicate service disruptions to the business
Prepare and maintain documentation on both operational and troubleshooting of systems, services and applications
Actively learn new technologies and build relationships with IT staff and business users to achieve high quality IT services and support
Develop a process improvement mentality to the job and find ways to make things more efficient and/or effective
RequiredExperience/Skills
Strong written and verbal communication skills
Excellent problem-solving skills
Good sense of urgency; ability to prioritize in a fast moving, high pressure, constantly evolving environment
Attention to details and strong ownership of work
Good team player with a strong willingness to participate and help others
A broad understanding of all supported technologies (UNIX, Linux, Windows, databases, storage, networking)
Desired Experience/Skills
2+ years of technical support in the financial services industry
General understanding of financial terms and concepts
Proficiency in some scripting language (Perl, Python, Powershell, Bash)
The ECC engineer will be responsible for real-time monitoring and first level resolution of incidents relating tothe global IT infrastructure and numerous trading applications. As part of ourgrowing global team, this individual will have the opportunity to collaborate with talented and dedicated colleagues world-wide, while developing and expanding both technical and business knowledge.