Technical Support Analyst German Job in Dublin, Dublin Ireland
Overview
Bentley is the global leader dedicated to providing architects, engineers, constructors, and owner-operators with comprehensive software solutions for sustaining infrastructure. Each solution is designed to ensure that information flows between processes and project team members to fully leverage interoperability and collaboration. These solutions provide users with the capabilities they need to increase cost efficiencies and maximize the return on their investments in innovation, empowering them to design, build, and operate better-performing infrastructure, which has been Bentley’s mission for the past 26 years. Bentley sustains the infrastructure professions by helping to leverage information technology, learning, best practices, and global collaboration – and by promoting careers devoted to this crucial work.
Founded in 1984, Bentley has nearly 3,000 colleagues in more than 45 countries, $500 million in annual revenues, and, since 1999, has invested more than $1 billion in research, development, and acquisitions.
Responsibilities
ñ Turn lessons learned into technical documents published into an extensive customer learn server.
ñ Participating in online, company sponsored Discussion Groups
ñ Serving as primary support liaison between company and user
ñ Keeping user informed of how and when problems are resolved
ñ Involved in any additional follow up, testing and troubleshooting
ñ Responsible for appropriate referral to other support and quality assurance areas
ñ Conveying user feedback to product development staff
ñ May travel to customer sites on occasions.
ñ Promoting and maintaining a high quality, professional, service oriented company image among users
Skills and Experience:
ñ Degree in architecture, architectural science or engineering relevant discipline
ñ Engineering experience will also be considered.
ñ Experience with CAD, modeling or rendering software.
ñ A level of Technical knowledge in Windows operating systems and Microsoft Office
ñ Fluent English and German required.