Technical Support Analyst Job in New York 10016, New York US
Responsibilities:
● First Line support team members either locally or remotely.
● Respond to resolve trouble tickets, telephone calls, email and personnel requests for technical support.
● Perform hardware and software installations, moves, adds and changes for new hires and current user base.
● Maintain updated site and systems documentation.
● Daily Hardware and software maintenance of desktop PCs, laptops, printers and servers including patches and
updates.
● Escalate problems/issues through IT management and suppliers.
● Carry out any equipment moves as requested.
● Manage the supply and usage of all consumables and spare parts for Desktops and printers.
● Carry out network troubleshooting as requested.
● Responsible for administration on the phone system.
● Provide training or guidance in the use of technology.
● Assist with all aspects of daily IT operations.
● Assist with other duties as needed.
● Travel both nationally and internationally as required.
● Responsible for the local office backup system.
● Responsible for ordering and assigning hardware via approval process.
● Responsible for site and systems documentation.
Qualifications and Skills Requirements:
● Microsoft Desktop Operating Systems and Applications
● Microsoft Server Operating Systems and Applications
● Apple Operating Systems and Applications
● Linux Operating Systems and components
● Google Apps: Mail, Docs and Calendar
● I.T. Infrastructure technical knowledge
● Experience of supporting users locally and remotely.
● Working experience of TCP/IP protocol.
● Strong knowledge of Active Directory.
● Analytical, detail-oriented, responsible, willing to take initiative as well as display creativity and problem solving
capability.
● Demonstrate good time management skills, the ability to multi-task and prioritize effectively in order to satisfy the
needs of the organization and management.
● Highly interpersonal with exceptional written and verbal communication skills.
● Highly motivated self-starter, who can set priorities, take initiative and work both independently and proactively.
● Very strong ability to work under pressure, multitask and be flexible.
Please forward a copy of your resume in Word format to jillc@rtijobs.com along with your salary requirements