Technical Support Analyst Job in Woonsocket 02895, Rhode Island US
Technical Support Analyst
This individual will be working on a massive active directory migration supporting over 30,000+ end users with hundreds of applications. They will be focusing on application discovery in which they are analyzing software applications (both homegrown and business) while collecting and filtering the data they find. We are looking for individuals who can think out of the box. They need to be extremely accurate as they must then compile this information and be the liason for all application owners. These application owners will be working remotely across the country testing the applications and staying in constant contact with the project resources. Our reps will NOT being doing any of the actual testing, only supporting them. Ideal candidate would be a tier 2 service desk support representative. They will be taking escalated calls for the current helpdesk regarding Windows XP, outlook, active directory, exchange, outlook profile, etc. Documentation skills are huge as well!
- 3-5 years desktop support or help desk or technical support
- Application knowledge
- Understanding of Active Directory, Exchange, Outlook
- Ticketing system experience
- Documentation experience
- Self-motivator
- Strong communication skills
- Attention to detail
- VMware Knowledge
- Active Directory experience (3 yrs+)
- Understanding of LDAP
About Insight Global
At Insight Global, we are experts at finding the right candidate at the right time. Our greatest asset is our people, who are committed to open, frequent communication with our clients and our consultants. It is our ability to develop personal relationships that has led to our rapid growth.
Insight Global has the technical knowledge to find the right resource for any position, but we know that it takes much more than a skill set to get the job done. We work to understand our client's specific requirements, beyond just technical skills. Likewise, we maintain close relationships with our consultants, enabling us to fit the right fit for both parties.
Temporary Staffing - If it's a few days or a few years, Insight Global is here to help you quickly find the right candidate for the job. In addition, our Account Managers and Recruiters maintain in close contact with our consultants throughout the entire length of the contract, making sure that they have everything they need to get the job done for you.