Technical Support Analyst recruitment

Responsibilities
- Meet service levels regarding call resolution and customer satisfaction.
- Provide business support / technical assistance to all Moody's employees in the use of business applications such as Microsoft Office, Lotus Notes, and various proprietary applications.
- Configure, install, troubleshoot and repair PCs and office devices (local printers, Blackberry, monitors etc).
- Assist with supporting Audio Visual issues and events.
- Coordinate support with other support levels and/or vendors.
- Recognize problem areas and develop pro-active solutions
- Assist other members of technical staff with support issues when requested.
- Provide timely follow-up to users and management on all support issues.
- Communicate service level agreements where needed..
- Participate and/or manage group-wide projects, as related to desktop support.
- Develop, monitor, and/or modify processes to effectively.
- Assist in troubleshooting problems where possible.
- Coordinate activities in conjunction with technology teams.
- Local and remote support to New York and local offices, Americas region.
- Primary technical support for local MA associates proprietary software.
- Primary technical support for 100 Broadway office. Local support three half-days per week.
- Off hoursweekend phone support for Moodys Analytics users.
- Moodys Analytics project and infrastructure support.
- Back up technician supporting local server administration of NYC Moodys Analytics servers.

** It is expected that a TSA supporting a business unit adapt a sense of "ownership" for the
problems and concerns of his unit . Each TSA should become familiar with the operations of his/her business unit and be able to prioritize the calls within the unit as they occur.

Work Schedule:

M-F: 9am to 5pm, OT eligible.

This job description is issued as a guideline to assist you in your duties, it is not exhaustive and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasion, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business.

Qualifications
- Minimum of 2-3 years experience doing Help Desk and/or Desktop Support, heavy customer interaction, with strong verbal and written skills customer service emphasis
- Strong working knowledge of Microsoft Windows Server and Workstation.
- Microsoft Certification (MCTS) and/or Bachelor's degree desirable
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint, Access),
- Must have good organizational communicative skills, and excellent troubleshooting ability .
- An understanding of the technology industry is essential - Motivated team player, ability to work with minimal supervision
- Remedy Help Desk Management software experience a plus, as is experience in the Securities Industry.
- Technical interview will be given.

Equal Employment Opportunity
Moody's Corporation is committed to equal opportunities and diversity in its recruitment practices. We welcome applications from all sections of the community and are dedicated to the fair and equal treatment of potential and existing employees, candidates and clients regardless of sex, marital status, ethnic origin, religion, disability, sexual orientation, age or any other characteristic protected by law.