Technical support engineer Job in Bagshot, Southern Uk
· Communicate professionally, accurately and effectively with all customers over the telephone, via fax or e-mail to identify and resolve problems quickly or plan alternative resolutions.
· Demonstrate confidence and understanding. A keen aptitude and ability in diagnosis, problem solving at all levels of user and escalate when necessary
· Working through relevant systems, processes and procedures and within agreed timescales delivering measured satisfaction to the customer and company.
· Demonstrate broad understanding of the operational environment. Be confident and familiar with advising and troubleshooting of networks, TCP/IP issues and AV / ICT electronic equipment.
· Able to apply abstract theories to practical problems and escalate where appropriate
· Making decisions on the basis of personal judgement and experience with ownership, accountability and responsibility
· Ensure all appropriate systems and documentation are accurately updated, recorded and in a timely manner.
· Maintain a keen awareness of market and technology trends
· Make proactive contact with customers regarding any outstanding queries that are more than seven days old to conclude if the customer requires further action.