Technical Support Engineer Job in Pleasanton, California US
Technical Support Engineer position available at Oracle America, INC. in Pleasanton, California. Under limited supervision, deliver post-sales support and solutions and analyze, test, implement and maintain software applications or systems as part of the Enterprise CRM (PD94) Group. Act as the technical interface to customers, Original Equipment Manufacturers Value-Added Resellers for the resolution of issues related to the installation, recommended maintenance and use of Oracle products. Identify, analyze and resolve technical problems related to computer software systems. Assist with escalations and interact with other lines of business. Set-up test cases in similar environments, analyze data setups, apply patches and find workaround solutions. Suggest a variety of technical resolutions and assist users and analysts in solving technical problems. May be assigned to various projects that utilize PeopleSoft CRM, including CRM Online Marketing, Unified Desktop Agent (UAD), CTI, Java, PL/SQL, J2EE technology, relational databases, operating systems, web technologies, web server applications, programming languages, PeopleCode, PeopleTools and Integration Broker. Requires Master’s degree in Computer Science, Engineering or a related field and 24 months of experience in job offered or 24 months of experience in a computer-related occupation. Education or experience must include designing, developing and implementing software applications and/or systems utilizing Java and PL/SQL; object oriented technologies; Peoplesoft CRM/CRM On Demand; algorithm development and implementation; J2EE technology; WebLogic; Linux; Peoplecode; Peopletools; Component interface; and Integration Broker. Any suitable combination of education, training, or experience is acceptable. 8:00AM – 5:00PM, Mon-Fri; $84,011/year, standard company benefits. To apply, submit resumes to: Recruitment and Employment Office, ORACLE AMERICA, INC., Attn: Job Ref#ORA77834, P.O. Box 56625, Atlanta, GA 30303.