Technical Support Engineer Job in Salt Lake City 84121, Utah US
Packsize, the global leader in on-demand packaging systems, is seeking a technical support engineer to troubleshoot software and hardware issues through a nationwide customer hotline. The position will be based out of our headquarters in Salt Lake City, UT.
The company is dedicated to transforming the packaging industry with the placement of its proprietary “On Demand Packaging®” systems. Our systems produce any size or style of corrugated package from a continuous feed of Z-Fold corrugated. Our business model entails the placement of our systems in customer facilities at our expense in exchange for the customer’s agreement to purchase Z-Fold from us. Our systems produce documented savings in the costs of customers’ packaging material, labor, shipping, inventory management and the associated carrying costs. We are committed to lean manufacturing, on demand inventory management, continuous quality improvement, efficient supply chain management, environmental responsibility and sustainable forestry.
Requirements:
· Strong background in technical phone support. Candidate must be able to provide customer support and technical issue resolution via email, phone and other electronic medium.
· Strong problem-solving skills. Candidate must be able to identify and diagnose problems with very little information. Problem-solving tasks may include resolving mechanical issues; resolving operating system bugs; and reinstalling software or hardware.
· Customer focused attitude and calm demeanor when under pressure. Candidate will work closely with customers and must be able to enhance the customer’s positive experience with Packsize.
· Ability to use math skills (specifically geometry) to create packaging designs and efficient machine operation through simplifying the design matrix.
· Ability to travel up to 25% and can be more or less. Candidate may be required to travel to customer location for onsite troubleshooting and issue resolution.
· Experience with Windows and PLCs. Candidate must have the ability to troubleshoot PC errors and PLC functions remotely.
· Experience with programming, servo drives, pneumatic systems, 480 3 phase power (knowledge of), and setup of machinery and corresponding accessories
· Experienced with Windows based computing. Candidate must be able to update an online database system in a timely manner to facilitate the flow of machine data and dashboard reporting.
· Ability to read, analyze and interpret technical procedures. Ability to write reports and procedure manuals. Ability to effectively present information and respond to questions from internal and external customers.
· Excellent work ethic, organization and time management skills. Accessible via telephone, and promptly returns email and phone messages.
The above requirements attempt to make a full representation of the responsibilities and requirements for the potential candidate. Other duties may be assigned as growth of the company progresses. This position offers an excellent opportunity for engineering management in the future and growth within a best in class company.