Technical Support Engineer Job in Wixom 48393, Michigan US
dSPACE is the global market leader and innovator of hardware and software solutions for embedded controller software development in Automotive, Aerospace and Manufacturing industries.
Founded in Germany in 1988 and with offices in the USA since 1991, today dSPACE employs over 800 dedicated people worldwide, who are committed to making the embedded controls software development process efficient through innovative tools and services.
dSPACE has always maintained an exemplary reputation in the area of technical support, which requires highly motivated, creative, and problem-solving engineers. In this role, you will work as part of a team to provide engineering support for:
dSPACE real-time systems
Hardware-in-the-Loop (HIL) simulation and Rapid Control Prototyping (RCP). These systems assist our customers in developing and testing mechatronic control systems and Electronic Control Units (ECUs).
dSPACE Code Generation Software
For automatic generation of highly efficient C code for mechatronic control units directly from the graphical development environment, MATLAB ® / Simulink ® / Stateflow.
dSPACE experiment software
Management, instrumentation and automation of HIL and RCP experiments
Focus:
Diagnosis of user problems and determining solutions through dialogue with the customer, engineering problem-solving, consultation with product development and applications engineering
Assisting customers with product usage and feature implementation/application
Providing technical expertise on dSPACE products to other internal groups, supporting their activities
Conducting feasibility and benchmark analyses
Provide product improvements and customer feedback into product development
Documentation and publication of problem descriptions and maintenance of FAQ lists
Development of demo systems
Assist with training activities
Your profile:
BS or MS in computer science, technical computer science, electrical engineering, mechatronics, mechanical engineering or training as a technician in communications technology, information technology or equivalent education
Experience in one or more of the following areas is desired:
· MATLAB ® / Simulink ®
· Real-time simulation
· automotive bus systems
· microcontrollers
· programming in C, C + + or C #, Python,
· Microsoft Windows
Good problem-solving skills the ability to learn complex technical systems quickly
Good communication skills (spoken and written), to present complex topics easily
A desire to learn and be challenged!