Technical Support Helpdesk Agent Job in Mississauga L4T0A1, Ontario Canada
First Data is a leading provider of payment solutions for financial institutions and merchants around the world. With over 42 Billion merchant transactions annually and nearly 750 Million credit/debit cards on file, First Data powers the payments value chain in over 80 countries across the globe. We are proud of our extensive customer relationships supporting over 7,000 financial institutions and the largest merchant distribution network in the industry with over 1,200 partners servicing merchants large and small.
Our 25,000 employees are industry experts helping businesses simplify payment processing and improve the customer experience with our broad portfolio of solutions, including: Credit and Debit card issuing and acquiring, STAR® PIN-Debit Network, Point of Sale Terminals and deployment services via our subsidiary, TASQ Technology, Gift Card and Loyalty Solutions, TeleCheck® Electronic Check Acceptance Services, MoneyNetwork® Payroll Distribution, eCommerce and online banking solutions, world-class security services like our new TransArmorsm STAR® CertiflashSM Solutions, and more.
First Data. Beyond the Transaction.
Provides escalation level technical support. Responds to inquiries that are highly complex in nature and require a considerable amount of deviation from established procedures to diagnose. Typically supports application, IT hardware and software products. Handles problem recognition, research, isolation, and resolution steps. Requires ownership of issue resolution and coordination with external resources to include but not limited to product development as well as external software and hardware partners. An expert level knowledge of the organization, products, and/or services is expected. May be required to provide on call after hours escalation support.
Typically requires a high school education or equivalent and a minimum 1 year experience as a Customer Service Call Center Technical Specialist. Familiar with windows environment, networking and the internet. Typing speed of a minimum of 50 WPM. Attention to detail and ability to work in fast paced environment.
First Data’s Global Operations and Technology division closely integrates operations, technology and product development to make sure we have the right platforms in place today and into the future to meet the ever changing demands of our partners. With nearly 17,000 employees OT makes sure we offer the security, reliability, speed, and simplicity that our customers look for in a processing provider.
OT is a large organization touching nearly every aspect of First Data service delivery, including; product development; client project delivery; infrastructure operations; global service delivery; information services, strategic sourcing, and enterprise security, risk and compliance into a single end-to-end organization.
