Technical Support Intern
Technical Support Intern - Other
Description: Title: Technical Support Intern Department: Technical Resolution Location: Pittsburgh, PA Reports To: Technical Resolution Manager Company Overview Ariba, Inc. is the leading provider of collaborative business commerce solutions. Ariba combines industry-leading software as a service (SaaS) technology to optimize the complete commerce lifecycle with the worlds largest web-based community to discover, connect and collaborate with a global network of trading partners, delivering everything needed to control costs, minimize risk, improve profits and enhance cash flow and operations - all in a cloud-based environment. Whether you're buying, selling or managing cash, you can do it more efficiently and effectively in the Ariba® Commerce Cloud. Over 300,000 companies, including more than 90 percent of the Fortune 100, use Ariba's solutions to drive more efficient inter-enterprise commerce. Internship Program Overview The Internship Program within the Ariba Technical Resolution team is designed for you to gain exposure as well as hands on experience with Ariba's enterprise software products. We provide the necessary Ariba product training and you will have the opportunity to leverage your existing technical skill set in real world customer situations. Using both your product and technical knowledge, you will be working closely with Ariba customers to answer technical questions and solve problems. As an Intern, you will work in a team oriented environment where you will have the ability to demonstrate leadership, initiative and problem solving skills. Interns will also be exposed to a myriad of challenging assignments which will allow them to add value to the company. This Internship Program focuses on career development and individuals that exhibit a high level of skill and outstanding performance during their Internship may be considered for full-time paid employment in the future. Duties and Responsibilities Actively participate in job related training. Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers. Respond to requests and queries from customers using Ariba products while ensuring customer satisfaction. Answer technical questions, solve technical problems, and develop/provide appropriate workarounds related to supported applications. Research, document, and escalate cases according to procedure. Provide product and documentation feedback to continually improve the usability of our products. Author technical documents on common issues and solutions in order to build the knowledge base. Project work. Conduct all customer interactions in a manner that presents Ariba in a positive light. The Support Intern is required to be respectful, fair, gracious, and knowledgeable and to uphold the core values established by Ariba. Ensure that individual performance meets or exceeds department standards. All other duties as assigned. Preferred Qualifications Proven technical aptitude Ability to acquire and apply new technical knowledge quickly Strong problem solving and troubleshooting skills Strong organizational, time management and prioritization skills Proven ability to manage multiple tasks or projects Strong written and oral communications skills Customer Service oriented Dependable, team player Proficiency with Word, Excel, and other MS Office programs Not required but a definite advantage if candidates have a working knowledge of one or more of the following concepts/technologies: Hands-on experience in one or more databases including Oracle, DB2 or Microsoft SQL Server. Experience with Application Servers such as WebLogic or WebSphere. Knowledge/experience with one or more Web Servers like Sun One or IIS. Working knowledge of Windows, UNIX, Linux based operating systems. An understanding of object-oriented methodologies and programming in Java and/or C++. Basic Qualifications Currently pursuing a Bachelor's degree with a technical discipline preferred. Ariba, Inc. is an EEO/Affirmative Action employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected category.