Technical Support Job in Rockville, Maryland Us
Technical Support
Rockville, MD
Notable Solutions, Inc. (NSi) is a leading provider of paper and electronic content capture and business automation solutions. NSi’s flagship product, AutoStore, captures paper and electronic documents from a copier, scanner, or printer, then routes the information into the appropriate business system based on the document type. As a result, business is done faster, with less effort — and with less paper.
AutoStore has been instrumental in helping NSi secure high-profile customer installations and corporate deals at the US House of Representatives, Johns Hopkins University, Pricewaterhouse Coopers, City of Zurich, Switzerland, County of Fairfax, Virginia and Banco de Chile enabling NSi to top the 8,000 total customer mark.
NSi has been in this industry for the past 15 years and is actively seeking to expand its Technical Support Team to support the customers and partners using NSi Software.
It is important that those that join our team are highly motivated and have:
- Excellent Customer Service Skills
- Excellent Verbal Communication Skills
- Excellent Problem Solving Skills.
Job Responsibilities:
- Provides Phone and Email Support for customers with technical issues related to NSi’s products.
- Reply to NSi Technical Forums.
- Meet service level agreements and provide feedback on support cases.
- Provide escalation support Helpdesk tickets for internal users
- Creates Customer Support Cases and documents all activities in the case.
- Creates Knowledgebase articles on issues that are discovered.
Job Requirements:
- 2–4 Experience with Microsoft Server Class operating systems (2000, 2003 and 2008)
- 2-4 years of ODBC database experience with Microsoft SQL, Oracle
- 2 - 4 years of experience working with VMWare or other Virtualization Products
- Understanding of TCP/IP and network layers, protocols and ways to debug network connectivity
- Understanding of web servers and web technologies specifically Internet Information Server 6.0
- Experience in troubleshooting DNS, WINS, and LDAP issues
- Minimum of two years Customer Service experience.
- Call Center or Helpdesk experience is preferred.
If you have the interest and experience that qualifies you for these positions and want to join a great team in a growing company please submit your resume via the “Apply Now’ button