TECHNICAL SUPPORT – Network Support Rep recruitment
Job Description:
Interactive Data's Trading Solutions Group, based in White Plains, NY, has an opening for an experienced Network Engineer to provide technical/client support to an elite group of clients.
In this dynamic and fast paced role, you will support our major clients, utilizing your knowledge of local/wide are networks and financial markets. Your responsibilities will include setup and configuration of LAN/Wan applications, and providing front line technical support to your client base. You will follow-up and coordinate our responses to any issues and advise client continuously throughout the process through resolution. You will document procedures and technical concerns that are encountered while supporting major client applications and will provide back-up to other other support team members by assisting them with difficult calls and resolving chronic issues. You will assist management with the development of policies, processes procedures for Major client applications and support. Finally, you will often be called upon to learn new products and technologies to deterine necessary techniques to support Interactive Data Real Time Services and its products.
Qualifications:
Ideal candidates will have 2-4 years of experience installing and supporting client/server applications. Knowledge of router configuration and diagnostics, and strong familiarity with various network protocols is essential. Candidates should also have the ability to quickly adapt to and decipher new technologies. Excellent communication skills, both oral and written, are key to your success.
Interactive Data is an Equal Opportunity Employer
Job Keywords: Technical Support