Technical Support Officer Job in Garnich

With a small team of smart people, who like working hard and having fun too, we released the most disruptive enterprise management software in the world: OpenERP is fully open source, full featured (Accounting, HR, CRM, Manufacturing, etc.) and its online offer is 3 times cheaper than traditional competitors like SAP and Microsoft.

You think it's just marketing ? Just check by yourself and discover what people say about OpenERP on Twitter.

We can offer you an extraordinary chance to learn, develop and be a part of a very exciting experience and team.

 

OpenERP is looking for a motivated  technical expert for it's Luxembourg offices

to reinforce and play a key role in OpenERP support team !

 

The support team is in charge of supporting customers and partners on all aspects of the software : Functional, technical, web and GTK clients, server and add on modules.

You will join a team of 3 people composed of 1 responsible for migration, 1 responsible for official versions and 1 functional expert. Your team will act as the best experts on OpenERP and play a key role in enabling our partners to deploy OpenERP successfully and maintaining the Long Term Support version of OpenERP.

 

You will be in charge of :

·       The relations with the offshore team on the functional and technical aspects

·       Periodical quality control of the job done by the offshore team (Remotely meetings with the offshore Manager)

·       The management of level 2 tickets (L1 is managed by our offshore team)

·       The improvement of process and quality of the whole support services

·       The development of new modules for customer projects or internal needs

 

You will become a technical expert of Python-based OpenERP framework and applications and work daily with an offshore team of 17 people.

You will report to the Head of Services and work closely with high skilled people

The position is based in Garnich (Luxembourg)

 

You will need the following skills:

• [Must have] Bachelor or Master degree in Computer Science/Engineering or equivalent by experience

• [Must have] Object oriented programming, Object modeling, Relational databases, SQL, Linux/Unix platform, Version control system

• [Must have] Fluent in English, knowledge in french is a plus

• [Must have] Customer oriented mind

• [Must have] Good communicator (by phone and e-mail)

• [Nice to have] Python knowledge

• [Nice to have] Contribution to an open source project

• [Nice to have] UML

• [Nice to have] Web 2.0 knowledge: Javascript, HTML5 and CSS

You are a quick and autonomous learner, you have a problem-solving personality and you are enthusiastic when faced with technical challenges

You are ready to work in a young, fun and dynamic company

·       You are able to work in “start up” fast paced environment, hands on attitude

·       You are approachable, honest and a fun team play

 

What do we offer you ?

We offer you a great working environment with a lot of opportunities to grow and an attractive package according to your experience.

 

If you are interested and if you think you could meet the requirements, please send your resume and application letter to jobs@openerp.com atn Cécile Debois.

 

 

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