Technical Support Officer x 2 Job in Chippenham SN152BD, South West UK
A major software house near Bristol require a Technical Support Officer to offer technical support to end users, either via the telephone or email. This role would suit someone who is looking to develop a career in IT.
- Candidates should possess a good understanding of Microsoft Windows systems.
- Although the role involves supporting users in the use and understanding of our software, quite often the problems relate to more general Windows technical queries.
- They should also have good communication skills and a good telephone manner.
- Although not essential to possess qualifications, typically the person will have achieved industry relevant accreditations.
Duties and Responsibilities
- To provide technical support, answering support queries via telephone and email.
- To maintain a high level of customer service for all support queries.
- To take ownership of user problems and be proactive when dealing with user issues.
- To log all calls on the support system.
Skills Required
- Excellent telephone manner
- Strong knowledge of Microsoft based operating systems
Ideally the candidate will have basic programming skills and any knowledge of Visual Basic / .Net software would be useful.
For more information on the company and a detailed job specification please apply now.
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
May 6, 2009
• Tags: South West Uk, Technical Support Officer x 2 Job in Chippenham SN152BD • Posted in: General