Technical Support Professional Job in Amsterdam Region 1015, Noord Holland Netherlands
Our market leading client is a global leader in business outsourcing services. For their dynamic international team they are currently looking for a:
Technical Support Professional
Fluent German and English required
Amsterdam region
Start as soon as possible
Technical Support Professionals are part of the customer support chain in the line of contact between the company and our customers. Working on behalf of our clients the Support Specialist will answer technical questions or solve issues and warranty requests to a high level of customer satisfaction. This support is normally provided by telephone although it is increasingly being provided through electronic means.
Responsibilities:
- Offering support to end users/resellers in relation to our clients’ products on software, hardware and network related issues;
- Answering email support through our clients’ Mail system;
- Ensure customer satisfaction by providing timely and accurate information;
- Issuing RMA`s for defective products when such is determined and following procedures for Returns;
- Providing RMA status to customers upon request and identifying issues with shipment;
- Working the client directly on escalated cases;
- Checking credit cards when used for security (advanced replacement RMA Process);
Experience and Skills:
- Knowledge of Operating Systems (Win98Se, ME, Windows 2000, XP, Vista, Mac OS);
- Experience with hardware installation, BIOS configuration, networking and hard drives and other related technical matters;
- Interest in advancing your technical knowledge;
- Fluency in German and English languages;
- Excellent written and verbal communication skills;
- Excellent customer service phone skills;
- Ability to work as part of a team
- Experience with consumer electronics preferred;
Our client can offer you:
- An exciting job in a young international environment;
- Pension plan;
- Health Insurance Benefits;
- Attendance bonus system;
- Internal education through company’s University;
- Location easy to reach by Public Transport ;