Technical Support Rep (4 roles-see languages)-Eindhoven area Job in Eindhoven, Noord Brabant Netherlands
Technical Support Representative (4 roles, see language combinations) - Eindhoven area
Please note that you need to be a native speaker in one of the following languages to be eligible for these roles (there are four roles available): Italian, Dutch (temporary role for 3 months), German or English+Spanish or French or Italian.
Company
Our client is a European Contact Centre in the Eindhoven area.
Key Responsibilities
You will be working for a worldwide leader in innovative storage and network security solutions for small businesses, home offices, consumers and others. We support two lines of products: consumer and professional. The products they support include network attached storage products, external hard drives, multimedia drives, and removable storage technology used for back up purposes. Moreover, they provide their support throughout the world in many languages. This support is provided via phone, email and chat. Chat is provided only in English.
Requirements
- Good troubleshooting skills which enable identifying the client's problem in a quick and professional manner
- Good written and verbal communication skills and can explain things clearly to a computer illiterate but also to an experienced customer or professional.
- Proven customer service skills, experience in a customer service environment (experience in a catering position or teaching position is also considered valuable)
- Good typing skills and multitasking
- Language combination available: native German+fluent English; native Dutch+ fluent English (3 months temporary role); native Italian+fluent English; native English+ fluent French or Italian or Spanish.
- Understands that user knowledge of computers is not nearly enough for this position and has:
- proven technical skills (A+ certificate preferably)
- basic networking knowledge (networking protocols, networking hardware)
- knowledge of back up technology which is considered advantageous
- good knowledge of operating systems (knowledge of Mac is advantageous)