Technical Support Representative

Job description
THIS IS AN INTERNSHIP POSITION AND ALL APPLICANTS MUST BE REGISTERED FULL-TIME COLLEGE STUDENTS TO APPLY.
This position is located onsite in Boulder, Co.

Primary responsibilities may include some or all of the following activities: assist in installing, monitoring, maintaining, diagnosing, testing, configuring, set-up, and responding to remote system activity. Works under the guidance of more experienced personnel and receives well defined instructions to work within established processes, procedures and/or guidelines. Assists and works under close supervision. Assumes additional responsibilities as assigned.

General supervision with occasional checks on procedures and accuracy. Work is subject to general instruction, direction or review by team leader and more experienced team members. The ability to work independently and an astute attention to detail are important.

Communication
Requires good communication skills to work internally with team, managers, and peers. Communicates with IBM management and/or team members on a timely basis to exchange information regarding status of work, of potential or existing problems, and to seek advice and assistance. Requires assistance from more experienced personnel on more complex activities.

Problem Solving
Uses standard tools, techniques, and procedures to identify/understand routine problems and to select appropriate actions to resolve problems. Performs routine problem determination utilizing computer-based applications and other available resources to support problem determination and resolution.

Required

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.