Technical Support Representative
Are you looking for a technical orientated position within a successful international company? Is working in customer support your passion? Are you looking for a permanent position in Hoofddorp? Do you speak Italian and French at a (near) native level? Then we are looking for you!
Technical Support Representative - Italian and French
The Technical Support Representative is the first contact for our customers with respect to all their questions regarding our products and services.
Tasks Responsibilities:
· Answers telephone "hot line" and written or Internet-based inquiries
· Discuss with customers technical aspects of product installation, operation and maintenance
· Analyzes problems with non functioning electro/mechanical equipment
· Maintains log of problems
· Handle telephone interface
· Handle written customer communications in the form of email and web-chat
· May, in the future, handle customer video chat interactions
· May handle customer product repair invoicing and assist in preparation of customer service statistics.
· Check status of repair orders per customer request
· Providing excellent customer management inclusive of excellent communications
Education Personal Skills:
· You speak Italian and French both at a (near)native level. This is a must.
· 2 years experience in a similar technical role
· Bachelor degree
· Problem solving and troubleshooting skilled
· Excellent understanding of operation systems
· Ability to review and conduct technical articles
· Customer Focused
· Self-driven and independent
· People oriented and a team player
· Able to manage own time
· Certification in call management systems / MCDST / Unified Communication is an advantage
Location
Hoofddorp
If you are interested in this opportunity please apply online or e-mail your CV and an indication of your salary package to amsterdam@walterspeople.nl . For additional information regarding this role please contact Marlies Deun on 020 – 796 90 40.