Technical Support Scientist Job in San Diego 92121, California US
Why is one person more likely to develop a disease—like cancer, diabetes or Parkinson’s—than someone else? Why would one person respond differently to treatment than another? Illumina’s technologies are helping researchers around the world answer these questions and others, on a scale not even possible a few years ago.
Illumina is the only life sciences company developing genome-wide technologies for genotyping, gene expression and sequencing—the three cornerstones of modern genetic analysis. By enabling studies of thousands of patient samples at once, our products set genetic discovery on fast-forward. And we’re just getting started.
Technical Support Scientist
Position Description:
Technical Support Scientist
As an in-house Support Scientist (Technical Applications Scientist) of Illumina products and applications, you will provide technical advice and troubleshooting assistance focusing on sample preparation and run quality analysis. As a key member of the Customer Solutions Team you will also assist in the development and improvement of key commercial processes to ensure that Illumina provides is customers with world class technical support. Candidates will receive extensive product training, competitive salaries and stock. Illumina is growing rapidly and offers excellent opportunities for career development.
Job duties include but are not limited to:
• Answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from customers
• Handle problem recognition, research, resolution, and follow up for routine and complex problems.
• Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers
• Develop, write, and edit technical documentation and training materials for internal and external customers.
• Participate in core product sustaining and development teams.
• Triage and dispatch issues requiring field support to Illumina Engineers and Applications Scientists
• Log and manage customer feedback using Illumina's case tracking database
Qualifications:
• Ph.D., M.S, or B.S. with plus 3 years relevant lab experience in molecular biology, genetics, bioinformatics or related field.
• Customer support experience highly desirable.
• Practical Sequencing experience desirable
• Excellent analytical, problem solving and interpersonal skills required
• Outstanding written and verbal communication and training skills a MUST
• Willing to travel up to 10%
Equal Opportunity Employer/ Affirmative Action Employer
When you join the high-performing team at Illumina, your work takes on new meaning—to an exponential degree. Our growth, our positive culture, and the impact our products are having in the world ignite a passion that drives our people forward. And together, we accomplish beyond expectations.
