Technical Support Specialist Job in Calgary T2c4z1, Alberta Canada
This position will report to the Technical Services Manager and will work closely with the systems team to troubleshoot issues both local and remote, hardware and software. This individual must have strong communication and remote trouble shooting skills. The ability to multitask is a must. This person is responsible for overseeing asset deployments, resolving trouble calls, hardware repairs etc. The skillset within this role must have the ability to develop solutions taking into account multiple platforms to address complex business requirements with system-wide stability and performance considerations.
This position may require travel so this individual must possess a valid driver’s license and a vehicle.Degree in Computer Science, Information Systems, or equivalent work experience.
- Degree in Computer Science, Information Systems, or equivalent work experience.
- 3-5 years’ experience in IT support in organizations with 50+ employees
- Provide day to day help desk support as well as 2nd 3rd tier support
- Must be able to troubleshoot and support clients remotely.
- Must be able to work unsupervised.
- Must have Excellent communication, interpersonal and problem-solving skills
- Manage customer expectations by communication with employees – before, during and after each support call
- Monitor and maintain data backup procedures
- Detailed and accurate logging of Help Desk support calls within ManageDesk application
- Require a strong technical background working with Windows server and desktop platforms, MS Office 2003 higher, Exchange Server 2003 or higher, BES Server 4.1 or higher, SQL and Crystal Reports, experience with ERP systems a must (Dynamics line)
- Knowledge of telephony – Nortel, Panasonic, NEC
- Provide clear and concise documentation
- Performing hands-on configuration, installation, and day-to-day operational support of all aspects of our networks
- routers, firewalls, switches
- Maintaining network connectivity within WAN, LAN and VPN’s
- Interact with technical support groups to resolve problems and bugs
- Participate in the on call rotation and serve as an escalation point for network issues
- Help maintain a disaster recovery program
- The procurement and maintenance of all hardware, software and network infrastructure equipment (including installation)