Technical Support Specialist Job in Miami, Florida US

What you'll be doing:

Direct Full-Time Hire - A Computer Network Support/Solutions Provider for Small/Mid-Sized Businesses

This is not an entry level position. This position may be an ideal next step for anyone stuck in the current career path road blocks or looking for a more competitive career where you can advance your skills and grow with the company:


• Provide Tier 1 2 desktop application, hardware, and network support for all users, including local users as   well as users at remote locations.
• Troubleshoot and resolve Software/Hardware/Networking issues.
• Provide telephone and/or desk side support for software applications.
• Train end users on use of equipment and software application functionality.
• Troubleshoot network connectivity issues.
• Provide emergency Help Desk coverage on short notice - carry a cell phone and be expected to respond to off-hour pages.
• Install and maintain network hardware and software.
• Install new users.
• Install new applications.
• Perform system backups and data recovery.
• Resolve network communication problems independently.

What's in it for you?

By working in many client environments and as a part of a collegial technical team, the chosen candidate will accelerate his/her technical learning curve, technical skill sets, and personal net worth.
• Strong team environment
• Competitive Salary

• Opportunity to advance and grow quickly with the company

What you need for this position:

 

• Positive, upbeat attitude and phone demeanor

• Minimum 3 years (5 preferred) experience in IT with end user contact

• Superior client service experience helping users by telephone and remote control technology

• Ability to support various levels of desktop Operating Systems (Windows XP, Vista, Windows 7 etc...) and

Microsoft Office Suites (XP, Office 2003 thru 2010)
• Firewall Experience a Plus. (Sonicwall, Cisco, WatchGaurd )
• Associates degree or equivalent in Information Technology field.
• Experience with Windows Active Directory, Microsoft Exchange Server, IIS, Apple, Windows Operating Systems, MS Office 2010, VPN, IP telephone hardware and software systems.
• Knowledge of networking techniques to maximize flow of information: IP, DHCP, DNS, WAN, LAN, VPN, Active Directory, Network Policies.
• Knowledge of VMWare Virtual environments as well as some storage administration preferred.

• Citrix xen application delivery understanding.
• Ability to troubleshoot and fix hardware and software problems.

• Ability to conduct research into a wide range of computing issues as required.
• Strong problem solving, organizational and analytical skills.
• Ability to discern user requirements and develop specifications.
• Ability to work and make decisions independently.
• A sense of urgency and personal responsibility. Ability to quickly resolve common computing issues.
• Strong oral and written communication.
• Strong interpersonal skills. Good phone etiquette and customer service skills.
• Ability to convert ideas into practical applications.
• Advanced knowledge of current information systems and processes including hardware and software.
• Use of ticketing systems and enter detail resolutions a plus.

• Some MAC support skills a strong plus.

• Strong team leadership and organizational skills.

• Strong ability to precisely describe problems and resolution steps and documentation skills.

• Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment.

• Desire to constantly improve upon the status quo.

• Must be able to pass a background check.

• Ability and willingness to work/cover various shifts.

• Maintains client confidence and protects operations by keeping information confidential.

Compensation:
• Competitive salary, commensurate with experience.

• Paid Vacations and Holidays.