Technical Support – Trilingual Spanish- Full
Telus
About the Job
- Strong troubleshooting/problem solving skills
- Ability to prioritize and multitask work (Ability to use multiple PC web-based applications simultaneously)
- Ability to perform job functions under stress and pressure
- Ability to adapt to new technologies
- Experience working on central helpdesk teams
- Strong verbal and written communication skills and analytical skills
- Excellent customer service skills
- Self-motivated, creative, flexible, willing to take initiative and be accountable
- Commitment to continuous self learning
- Commitment to document solutions and knowledge gaps as identified
- Experience using and troubleshooting Google Apps issues
- Must be willing to work various shifts as assigned (includes evenings, nights, weekends and statutory holiday) in a 24/7 work environment.
- Reliability and regular attendance is essential.
- Must possess excellent French and English spoken and written skills
- Proficiency in Spanish is a strong asset
- Web technologies
- HTML, XML, HTTP protocols
- Email management (IMAP, POP3, Exchange)
- Desktop Operating systems (Microsoft/Apple)
- Hardware
- Troubleshooting connectivity and hardware issues for Desktops Laptops and associated peripherals
- MySQL
- Microsoft MCSE, MCSA, MOS
- Cisco CCENT/CCNA
- A+
- Network+
- BA/BS preferred
- Reference checks (external only)
- Education checks
- Criminal record checks
- Verification of the Public safety list
January 16, 2008
• Tags: Quebec Canada, Technical Support, Trilingual Spanish- Full-time Job in Montreal • Posted in: General