Technical Support x 4 (FTC 4 months) Job in Stratford-Upon-Avon, Midlands Uk
Main Responsibilities:
§ To be fully conversant with the Probate process and deliver expert knowledge and advice within this field
§ To use the bespoke In House software to complete tasks meticulously following set procedures for relevant sectors
§ To be proficient in creating comprehensive tasks for other departments and individuals within the company, articulating clear instructions and information
§ To liaise with other departments and deal with a high volume of complex internal queries
§ To create and send detailed complex correspondence to a variety of external organisations
§ To assist in other areas of the business as required providing subject matter expertise
§ To be fully competent with call procedures for referrals, general client calls and update client calls
§ To meet team and individual Key Performance Indicators (KPI’s) and service level agreements which may vary from time to time
§ To keep informed and updated on procedural, technical and legal changes and, if need be, work with section heads on these
§ Liaise with Clients and Solicitors as required
§ To train new Level 1 and 2 Administrators when required providing expertise and guidance
§ Support Team Leaders and staff who may have limited legal knowledge, acting as a role model to others
§ Take on additional projects which may involve reporting to and working with Senior Management
§ Report to senior members of staff regarding matters out of the Private Client constraints in an effort to continuously grow and develop the business
§ To create and produce complex correspondence etc without secretarial assistance / support