Technical Systems Support recruitment
The role will be based in the London office with the potential for occasional travel to European clients to provide on-site support. The ability to speak/write a foreign language to business level and knowledge of the Financial Services industry would be a distinct advantage.
The role involves:
Working in a small team providing primarily technical and some business support for the OMS interfaces.
Providing technical support and problem investigation for CRD Account Managers, Sales team and other internal clients
Liaising with internal Development teams and Relationship Management on bug fixes and enhancements
Loading/updating Oracle/MS-SQL databases used for problem investigation
Cross-training and presentations for colleagues
Defining and documenting internal procedures
Technical
Relational Databases: Oracle and/or MS SQL Server
SQL (MS QueryAnalyzer and/or Oracle SQL*Plus)
XML Messaging
Tomcat / Java
Perl / VBA / C++
Web Services
Database reporting tools: Crystal Reporting
Order Management Systems (OMS)
Business/Personal:
Good knowledge of technologies used in the financial services industry, including interfaces, messaging, development environments and data providers
Good written and verbal communication skills in English and at least one other language
Ability to perform under pressure and prioritise tasks appropriately
Experience dealing with users and/or clients from both a business and technical perspective
Experience working in a Support and/or Business Analysis type environment
Good client facing skills
Enjoys problem solving and investigation
Good organisational skills
Self-motivated and able to demonstrate initiative
Ability to travel within Europe