Technical Trainer Job in Columbia 29054, South Carolina US
Technical Trainer
Principal Duties and Responsibilities:
- Traveling to Customer Sites to provide on-site technical training as well as user training
- Provide in-house training on new features to company employees in sales, service, and support.
- Provide backup customer support on an as needed basis as requested by management.
- Traveling greater than 50% of the time
- Assisting with developing new curricula for training
- Keeping up to date on all new feature sets of company product systems
Knowledge, Skills and Abilities Required:
· Strong written and oral communications skills
· Previous experience delivering and developing Technical Training
· Experience creating training materials and training curriculum
· 5 years of experience in Radio/Telephony and/or other technical background.
- Experience translating technical issues to other departments
- Experience using MS Products including; Word, Excel, Outlook, Visio, and PowerPoint.
- Bachelor’s Degree or any combination of experience and education that best represents the required knowledge and skills for this position.
Other Duties and Responsibilities:
- Provide afterhours support on an as needed basis.
- Attend and participate in cross functional meetings.
- Upkeep of Salesforce system data.
Initial Goals
30 Days
Attend Company Product Training.
Learn names and roles of company personnel.
90 Days
- Participate in 2 on-site customer installs.
- Assist with one technical support class
- Participate in User training
- Ability to do User training with limited assistance.
180 Days
- Ability to do user training with no assistance
- Ability to train a company product administration class with limited assistance
- Assist with writing basic training materials.
1 Year
- Comprehensive knowledge of Company Product system – train at all levels with no assistance
- Ability to assist with Customer Support with high level issues
- Understand full functionality of Salesforce and associated processes.
September 1, 2010
• Tags: South Carolina Us, Technical Trainer Job in Columbia 29054 • Posted in: General