Technical Trainer Sr Professional Job in Annapolis Junction, Maryland US

Technical Trainer for the Eagle Alliance Service Delivery Remote Resolution Team.

Essential Job Functions

Conducts training courses, both on-site and on-line, for the company's applications and systems to include lectures and hands-on sessions.
Works with applicable business unit/area to establish specifications of course, prerequisite skills and knowledge for trainees. Ensures that training courses address all levels of employee. Assists in the design and development of technical training programs and curriculums, both on-site and on-line, for employees on various software and/or hardware applications and systems.
Researches and assists in writing technical and user manuals to support training. Works with engineering, technical support, and/or applicable area to ensure that material is accurate and reflects current product features.
Gathers, reviews and analyzes course evaluations to determine effectiveness of training sessions. Prepares recommendations and reports to senior level personnel and/or management. Implements approved revisions to course materials as necessary to improve training effectiveness.
Reviews, as requested, external training programs to determine feasibility of purchase as requested. Makes recommendations to management as appropriate.
Remains informed of and maintains proficiency with applicable company products.
Works with senior level personnel and business units/technical areas to conduct needs assessments to ensure training needs are met.

Qualifications

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, computer science, engineering or related field preferred
Four or more years of technical training experience
Experience working with company software, systems, applications and network products
Experience working with communications practices, principles and procedures for both on-site and on-line presentations

Other Qualifications

Communication skills to write training manuals and procedures
Presentation skills to train and educate employees on technical material and applications
Interpersonal skills for interacting with all levels of employees
Comprehension skills for understanding products and applying knowledge to presentation
Personal computer and business solutions software skills
Analytical skills
Organization and time management skills
Ability to prioritize and meet deadlines
Ability to maintain high level of confidentiality regarding employee information
Ability to work independently and as part of a team
Ability and desire to actively pursue learning opportunities in the technical/engineering and training fields
Ability to understand and apply federal, state and local changes to and/or new regulations/laws pertaining to human resources
Willingness to travel

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