Technical Writer Job in Brooklyn 11201, New York Us
Wireless Generation creates innovative tools, systems and services that help educators teach with excellence. With its solutions, educators can easily apply research-based, proven practices such as frequent progress monitoring and needs diagnosis, data-informed decision-making, differentiated instruction, and professional collaborations across classrooms, grades, and schools. The company has helped educators address and solve some of the most pressing challenges in teaching and learning. Wireless Generation currently serves more than 200,000 educators and three million students.
Job Description:
Writing internal and end-user documentation that engages educators, gives developers the information to build and understand complex data and web service-driven systems, and provides IT professionals the necessary context to integrate with and develop against those systems.
Responsibilities of the Technical Writer:
- Writing end-user documentation that engages educators and answers their questions about system usage
- Writing, formatting, and editing RoboHelp projects and Wiki pages to promote clarity, accuracy, and Wireless Generation style
- Developing functional specification documentation
- Creating API documentation and data dictionaries
- Creating and editing graphics using screen capture utilities and Adobe Photoshop or similar tools
- Generating help builds and working with developers and quality assurance to ensure correct, proper integration
- Managing each document’s or help project’s lifecycle with efficiency and accuracy, maintaining and updating multiple branches as necessary
Requirements of the Technical Writer:
- Four-year degree with concentration in Computer Science, Journalism, Communications, or English followed by at least 2 years developing technical and end-user documentation (candidates are expected to provide samples and complete a writing test)
- Experience documenting developer and/or IT-facing materials, including data dictionaries, API specifications, and technical How-To guides
- Experience working with source code documentation tools, such as Javadoc and Sphinx, as well as a rudimentary ability to read and understand source code in languages such as Java, C#, and/or Python
- Mastery of Adobe RoboHelp, Microsoft Office, and wiki technologies a must; experience with Adobe Dreamweaver, Photoshop, and HTML programming a plus
- Meticulous attention to detail, commitment to producing quality products, and the ability to set and meet tight deadlines
- Excellent organizational skills along with the ability to work independently and as part of a team
- An understanding of the challenges teachers face as new technology is deployed in the classroom is a plus
