Technical Writer (Policy & Procedures) Job in Telecommute
This position is "Work from Home" The location is open!
Technical Writing exp REQUIRED
MS Word exp REQUIRED (5 yrs.)
Multi-tasking REQUIRED
Seeking candidates with previous Bank, Mortgage Servicing and or Collections exp
Must have exp in managing 10+ docs simultaneously.
- Develops policy and procedure documentation by reading/analyzing regulation documents, business requirement documents (BRDs), interviewing subject matter experts and completing task analyses.
- Able to follow documented formats and standards consistency guide. Proficient with using Microsoft Office suite, and familiar with info mapping and/or other Microsoft Word templates.
- Able to manage multiple and competing priorities of varying complexity including small to extra large projects. Able to work with little direction and is self directing. Able to meet demanding deadlines.
Must have the following SKILLS:
· Policy and Procedure writing experience is a MUST
· Mortgage Process Writing experience is a MUST
· Process flow/Process mapping experience
· Proficient in Microsoft Word Templates
· Proficient in Microsoft Office software (Word, Excel, PowerPoint, Visio)
· Strong verbal and written communication skills
· Strong customer service skills
Job Functions:
Analyzes business requirements and large, complex projects to understand impacts to documents, and can accurately inventory impacted documents
Develops clear and accurate user documentation based on business requirements with little direction
Researches, asks probing questions, follows up on gaps and verifies information to produce quality documents
Independently manages multiple large/complex projects and issues, and directs work of other associates related to these projects
Demonstrates excellent project management skills, including managing complex tasks and dependencies with other task and areas, developing detailed project plans, managing risks and developing contingency plan