TECHNICAL WRITER/TRAINER Job in New York, New York US
TECHNICAL WRITER/TRAINER
Responsibilities: A Major Electronic Commerce company, located in NYC, is seeking a Technical Writer/Trainer for their Product Management department. The Product Management team provides a fast-paced and interesting environment as the client platform offers a broad range of complex and robust supply chain products and features that continue to evolve with functionality updates occurring on a quarterly basis. The Technical Writer and Trainer in the Product Management group is responsible for: Creating and maintaining documentation of the platform products and features Creating training curriculums and facilitate training classes to internal personnel, using a variety of instructional methods Technical writing responsibilities: Develop product documentation based on meetings with product, development and QA teams, reading business requirement and functional specification documents and using the system, which includes such documentation as: Product Overviews: Describe the purpose of product or feature and how it works - including example use cases Update existing documentation when new features are added to a product User guides - taking users step by step through how to use the product or feature Work with other internal departments such as the implementation and client management teams to define user guide requirements Revise and organize existing documents, identify gaps in the documentation and fill them Define scope of own work and estimate/monitor work/time requirements Modify documentation plan and meet delivery requirements in to accommodate scope changes and tight deadlines Publish, maintain and validate all documents in an in-house knowledge base repository Edit the work of others to ensure consistent voice and uniform content Training responsibilities: Create illustrated user guides and step-by-step tutorials that can be used for both training classes as well as independent study Kforce (Nasdaq:KFRC) is a professional staffing and solutions firm providing flexible and permanent staffing solutions in the skill areas of technology, finance accounting, clinical research and healthcare. Backed by approximately our associates and consultants on assignment, Kforce is committed to "Great People = Great Results" for our valued clients and candidates. Kforce operates with 65 offices located throughout the United States and two offices in the Philippines. Job Ref#: 2312~AQG~1144084P1~99