Technician III Network Svcs Job in Chattanooga, Tennessee US
Technician III Network Svcs
Technician III, Network Svcs Requisition ID 59857 Full/Part Time Full Time Location Chattanooga, TN Chattanooga, TN Dimension Scope: Receiveanalyzemonitor and resolve PCtelephoneand network problems in a timely fashion with minimal guidance from higher level technicians or supervisor. Principal Duties and Responsibilities: Assist all end users with general computer operation and desktop application software questions and problems.Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software.Responsible for correcting any problem with equipment at a call center site. Responsible for the operation, installation and configuration phase of equipment.Provide basic telephony support in performing installation and trouble shooting on telephone sets, voice mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits.Perform hardware and software upgrades to peripheral equipment.Assist with hardware and software upgrades to Production and Administration phone switches.Assist as lead in moderate to complex projects.Install and maintain facility wiring infrastructure.Identify and/or assist with resolution to customer access issues.Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance.Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardware and software.Generate network services reports plus advise management on operational status.Generate and maintain CDR information for monthly reports.Instruct and assist Technician II and below in performance of routine duties through mentoring and guidance.Solve technical problems of moderate complexity, exercising initiative and judgment.Resolve problems through interaction with internal and external groups as needed.Perform preventative maintenance and safety inspections of assigned equipmentProvide on-call technical support via pager as required.Spend between 60 70 % of time clearing trouble tickets in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required. Overtime may be required with little or no notice. Education Professional Certifications: High school diploma or equivalent with three or more years of related work experience associated with Windows 98/NT, MS Office products and either Avaya or Nortel switches orFormal, specialized, job-related training with one to three years related work experience Candidate Profile: Develop basic skills as it relates to telephony, principles of digital transmission, fiber communication, data communication, telephony terminology, industry standards, and on-line network control/maintenance systems.Multi-task and maintain composure in stressful and demanding work environment.Exercise flexibility and resourcefulness in challenging and /or perplexing situations.Working knowledge of various software applications such as Microsoft Word and ExcelDetail and customer service orientedAbility to handle multiple tasks simultaneouslyGood verbal communication skillsStrong attention to detailAbility to creatively solve problems to meet clients needsGood technical aptitudeGood analytical skillsMust possess good interpersonal, organizational, time management, judgement, and decision-making skills. Environment, Physical Other Requirements: NA