Technician-Wireless Data (Net) Job in Walnut Creek, California US
Company Overview:
ICONMA is a consulting firm, that provides professional staffing services and project based solutions for a broad range of Fortune 1000 companies. Our areas of expertise include Information Technology, Accounting/Finance, Engineering, and Professional. ICONMA has a nationwide presence that helps us support our national clients. ICONMA has received numerous awards for delivering outstanding services and providing the highest standards of quality. We recently received the Bridge Award and the Silver Supplier Award from two of our major clients. We provide long and short term opportunities as well as contract to hire and direct hire opportunities. ICONMA offers Paid Vacation, Holidays, Personal Days, Medical and Dental, Life Insurance and 401K. We also have an AFLAC insurance program that allows our consultants to further personalize their coverage with a choice of selections that include long and short term disability, additional term life insurance.
We are currently looking to hire for one of our clients.
Description:
- Responsible for providing support and training to customers, customer service, 611, telemarketing, sales teams, and computer system engineers.
- Investigating and resolving wireless computer software and hardware communication problems, answering clients inquiries via telephone concerning the use of computer hardware and software, including analog circuit switched data access, CDPD, Airbridge/ Cellscape, CDMA circuit switched data service and operating systems.
- Troubleshooting call-processing problems pertaining to translations, SS7, TCP/IP, and telecommunication facilities, manufacturing phones.
- Utilizing UNIX and Special UNIX tools to perform traces and simulate scenarios through the switches.
- Primary technical resource between Client and its customers providing solutions on wireless data services.
- Troubleshoots wide area network data communications technologies, including bridges, routers, gateways, multiplexes, and packet switches.
Required Skills:
- Min 2 years exp in desktop support function.
- 1 year exp recommended working within Client Network.
Working knowledge of the following technologies and/or platforms including:
- MS OS: 2000/XP, RSA, VPN, NetIQ/Active
- Directory, RIS, Solaris, MS Office Suite 2003, Internet Explorer, NAS Applications, Proxy, Firewalls, DNS, TCP/IP and Networking Fundamentals.
Strong knowledge of Network Applications such as:
- Remedy, SANE, Prospect, Xng, RSA/ACE Database.
- Working knowledge of Java JSP, Java Script, HTML, SQL, Apache TomCat Web Server, JBuilder, Macromedia Dreamweaver, and/or MS SQL 2000 is desirable.
- Must be able to lift computer equipment.
Complex Problem Solving Skills:
- Problem Solving Skills
Operating Systems:
- Microsoft Windows……………. 2+ Years.
- Solaris…………..2+ Years.
- Unix…………2+ Years.
Programming Technologies:
- ESB (Enterprise Service Bus)……………2+ Years.
Quality Assurance:
- Test Plans, Scripts and Scenarios……………3+ Years.
Social Skills:
- Communication Skills
Primary Skill Requirement:
- User support of Client/vendor created wireless testing platforms
Education:
- Min Associates degree, 2-year technical degree, relevant military exp, equivalent special electronics training, or equivalent work exp is required.
- Bachelor’s degree in Computer Science, Electrical Engineering, Data Communications, or equivalent is preferred
Mike Dobbe
Recruiter
ICONMA
Toll-free: (855) 668-3662
Phone: (414) 477-7238
Email: michael@iconma.com