Technology Analyst
Description
- Position requires US Citizenship and a DoD SECRET clearance.
- This position is in Kansas City, MO working with the USMC.
- DoD experience is preferred with knowledge of the Marine Corps IT environment.
- The Operations Analyst will join the MCEITS team in Kansas City, MO and be responsible for engaging in 24x7 operational activities focused on ensuring software and hardware availability requirements are met at the Enterprise IT Datacenter located in Kansas City MO. The Operations Analyst ensures effective coordination of Tier I/II and other Incident Management activities to ensure efficient restoration of service outages. They are responsible for the execution of their respective portion of the enterprise Incident Management framework and will communicate and coordinate with their counterparts on incidents, or the process itself, when required.
- The Operations Analyst will assist with monitoring and controlling the availability of Enterprise IT services to meet business requirements within the specified constraints, and generating reports documenting availability performance.
- The Operations Analyst supports the EITC Operations Management Lead by performing backup and recovery analysis, event management analysis and trending reports.
- Coordinate facilities management analysis and reporting on a daily basis, and assists in job schedule activities with the EITC Operations Management Lead.
- Other responsibilities include but are not limited to:
* Maintains 24x7x365 network operations situational awareness
* Ensures that the Incident and Event Management processes are defined, documented, maintained, and communicated
* Ensure adherence to defined policies and procedures
* Manage Remedy Queues
* Follow-up with internal sections on trouble ticket status
* Manage and report against defined service levels
* Perform related work as required
* Build and maintain productive client relationships - Analyzes organizational needs that require system support; gathers, compiles and interprets information as well as assessing regulatory and risk issues.
- Identifies methodologies for testing functions, summarizing data to develop a recommended course of action, and analyzing and modifying existing system logic difficulties and documentation as necessary.
- Interfaces with business units including middle management and/or internal resources to ensure quality and timeliness through the testing of project/release work.
- Gathers and documents requirements and participates in the design, development and improvement to infrastructure.
- Reviews system functionality and operational problems and determines required enhancements needed to improve system functionality and meet business needs.
- Acts as internal consultant providing guidance on more complex projects and planning the work of others in order to meet project deadlines.
- Oversees technical website on tools and conducts training classes for IT personnel on available tools and how to use them. Creates new tools as required.
- Performs systems analyses of business and/or computing environment problems of diverse/difficult scope and complexity that includes requirements definition, interfacing with users, and providing cost and benefit analyses. Prepares complex trade-off studies and benchmark analyses.
Qualifications
Basic Qualifications
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in computer science, engineering, or mathematics, or related field preferred
- Six or more years of technology analysis experience
- Experience working with the technology industry and technology architecture
- Experience working with the interface of information technology with functional groups within an organization
Other Qualifications
- Technical certifications appropriate to the level of experience are preferred but not required
- Good analytical and problem solving skills
- Good communication skills
- Good skills in data administration, design and architecture
- Good interpersonal and presentation skills for interacting with team members and clients
- Ability to work in a team environment
October 6, 2010
• Tags: Data Center Operations Analyst Kansas City, Missouri Us, MO Job in Kansas City, Technology Analyst • Posted in: General