Technology Service Technician II

IKON currently has an opening for a Technology Services Technician II - Copier / Printer Repair to work out of our Wichita, KS office (zip code 67226).

The hours are Monday through Friday, 8:00am to 5:00pm however overtime may be required at times.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds.

This position requires a valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per IKON Office Solutions policy.

POSITION PROFILE

Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1(one) Industry Certification.

JOB DUTIES AND RESPONSIBILITIES

  • Specializes in the servicing and repair of a core set of highly complex office products
  • Manages territory, inventory and customer relationships
  • As a specialist, provides 2nd level technical support to other technicians
  • Achieves expected productivity levels associated with assigned workload and level of experience
  • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads
  • Able to work under minimal supervision

    Demonstrates technical expertise and provides specialist services:

  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products
  • Demonstrates required digital competencies associated with assigned products and level assignment
  • Performs troubleshooting and repairs or replaces equipment components as necessary on BW, color and multifunctional devices
  • Completes technical training on new equipment as assigned

    Provides advanced training:

  • Conducts OJT for new and experienced technicians as required
  • Conducts OJT for new and experienced technicians as required
  • Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations
  • A positive influence/champion within the team/organization
  • Proactively seeks ways to improve things

    Manages Territory:

  • Assumes responsibilities of Field Technology Service Manager as required
  • Effectively executes all required territory management and call handling procedures
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities
  • Adheres to territory back-up plans
  • Completes all required administrative tasks in an accurate and timely manner
  • Complies with all company policies

    Customer Service:

  • Effectively handles the most difficult customer situations
  • Acts as a communication link on unresolved technical problems/issues
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Maintains productive, professional relationship with all company personnel
  • Responsible for maintaining a "car stock" inventory
  • Performs other duties as assigned

    QUALIFICATIONS (Education, Experience and Certifications)

  • Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I (internal applicants only)
  • Requires 1 Industry Certification (A+, Net+, MCTS(1)) and sustained (at least 2 years) of meets or exceeds performance level
  • Requires a valid state driver’s license and minimum level of auto insurance coverage per IKON Office Solutions policy for positions entailing extensive use of personal car while on company business
  • Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds. 

    • We are an Equal Opportunity Employer, M/F/D/V

    Apply On-line