Technology Support Analyst Job in Philadelphia 19103

If your objective is to come to work every day knowing that you will work on the most sophisticated issues of the day, Morgan Lewis is the place for you. We are an international law firm founded over 130 years ago, currently consisting of over 1,300 attorneys in 22 offices worldwide. Morgan Lewis is committed to five core values: Excellence, Commitment, Value, Integrity and Teamwork. Our values, combined with our substantial breadth and depth, have enabled us to achieve great success for our clients. We are supported in our efforts by over 1,500 dedicated professionals specializing in a variety of fields including Financial Services, Human Resources, Marketing, Information Technology, Secretarial, Word Processing, Facilities and General Services. We have continually adapted to meet the needs of a diverse client base and to maximize the opportunities available to our lawyers and staff. We have succeeded in attracting outstanding lawyers and staff because we provide interesting work, a supportive and collegial work environment, personal satisfaction and competitive compensation and benefits, while at the same time providing promising pathways for future career development and growth. We are proud of our organization and believe we have achieved our success through the dedication and talent of our lawyers and staff.

Morgan Lewis is currently seeking a Technology Support Analyst. This position reports to the Regional IT Director and provides day-to-day support of all desktop/laptop computer services of a moderate to complex nature to ensure end-user productivity. The Technology Analyst will use all levels of troubleshooting techniques in order to provide accurate, timely and creative resolutions to end user computer-related issues.

Responsibilities include:
Investigates and documents issues (and resolutions) related to software or network situations;
Receiving and responding to end-user requests;
Performing restorative actions to resolve problems;
Providing hardware support.

The successful candidate will possess the following:

5+ years in hardware and software support including the following technologies:
Microsoft Office (Word, Outlook, PowerPoint, Excel and Access), Microsoft Project, Microsoft Visio, WorkShare, WordPerfect, Interwoven WorkSite, Adobe Acrobat, Nuance PDF Enterprise, FileMaker Pro, Best Authority, Legal MacPac, SuperForms, ZENWorks Control Center, Microsoft Service Packs, Microsoft Client, Lotus Notes, Citrix, BlackBerry, Internet Explorer, virtual private network (VPN), telephony McAfee VirusScan, DNA

General concepts of networking, directory services, server hardware and operating systems, telecommunications, data protection and data centers

Law firm or other professional service organization experience preferred,
Minimum high school diploma, undergraduate degree in a related field preferred, or equivalent combination of education and experience.

The candidate will also have excellent interpersonal communication skills, strong organizational skills, the ability to work independently, and a thorough understanding of current technology.

Morgan Lewis is an equal opportunity employer. MFDV.

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