Telecommunications Engineer Job Job in Lenexa, Kansas US


You can feel the energy at the Deluxe family of companies! The creative environment and the sense of possibility here are what you'd expect at a start-up, yet, we offer all the resources and strength of a well established, publicly traded company. How strong are we? From locations across the United States, Canada and Ireland, we serve nearly 4,000,000 small businesses, more than 6,400 financial services companies, and 9,000,000 individual consumers.

As we move forward to our new future, we're launching new products, offering new services, and creating new ways to help small businesses and financial institutions succeed. We provide an environment that is dynamic, not bureaucratic and a structure that is rewarding, not routine, now we need you to provide the passion and expertise!

At Deluxe, your ideas are applauded. Your commitment, valued. Your efforts, recognized. Put simply, Deluxe is the place for you to actively build your future.

The Telecommunications Engineer is responsible for engineering and/or analytical tasks and activities associated with areas within the telecommunications function (e.g., VoIP engineering, call routing design and implementation, diagnostics or operations/user support). Monitors the operation of telecom networks and applications. Performs routine to moderately complex tasks relating to telecom network operations, installation, and/or maintenance for local, off-site and/or remote locations.


Accountabilities:

- With support and direction from others, designs, installs and supports Avaya IP telephony solutions across the enterprise working as a member of a virtual team.
- Interfaces with call center management and other Deluxe business partners requiring telephony solutions.
- Designs and delivers call center technology solutions to enable business units to achieve their goals.
- Troubleshoot and resolve telecomm issues. With direction and input from others, uses tools to debug, trace issues to ensure root cause is identified and remediated.
- Able to work on a 24x7, rotational on-call basis.
- Design and implement small-to-medium call flow/call routing paths that meet business requirements outlined by business partners.
- Participate on large projects including documenting requirements, completing tasks as assigned, planning and executing test cases and implementation. May lead small-to-medium size projects.
- Prepare, review and submit orders for telecomm equipment and infrastructure following vendor policies, IT Procurement policies and OneCard procedures.

Required:

- Experience should include: moves, adds and changes, and end-user support. Requires broad knowledge of telecom systems, dial plans, switching architecture, telephony and wiring
- Actively participate on a virtual team to include mentor/train others, follow team standards for procedures and documentation, participate on peer-review design sessions provide feedback for the designs and programming of other on the team
- Establish and maintain close working relationships with other IT network engineers, system integrators, business analysts, procurement staff, etc.
- Knowledge of MPLS voice and data networks, procedures and operations
- Understanding of technical considerations of VoIP implementations including QoS, bandwidth utilization, latency, jitter etc.
- Understanding of TCP/IP routing and switching protocols, WANs and LANs
- Experience with related Avaya platforms such asInteraction Center, Voice Portal IVR, CMS, Advocate, Modular Messaging, etc.
- Experience with general non-Avaya call center technology such as CTI, IVR, quality monitoring, display boards, etc.
- Experience in installing/troubleshooting traditional telephony including T1, POTS circuits, cross connects, etc.
- Experience in procuring the required telephony services from carriers and other vendors
- Must be strong in teamwork, problem solving, decision making and verbal/written communication
- Must posses the ability work independently and be pro-active
- Ability to work in a fast-paced, performance-driven environment, while working on multiple initiatives at the same time

** Please visit our Facebook and Blog to ask questions, get updates, and to better understand our culture.

http://www.facebook.com/deluxecareers
http://www.deluxetalentcommunity.com

Pre-Employment Screening Drug screen and background check required. EOE/M/F/D/V.

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