Telemarketing Representative Job in Newark 94560, California US
Job Purpose:
Obtains business and serves current accounts by understanding telecommunications products and services; monitoring competitors; prospecting for and contacting potential customers; closing sales; building and expanding accounts; maintaining sales databases.
Duties:
* Understands telecommunications products and sales goals by studying technical literature; reviewing sales objectives, quotas, and plans; participating in sales meetings.
* Monitors telecommunications competition by gathering marketplace information on competitors' current and new products, pricing structures, services, sales campaigns, discounts, etc.; tracking industry news and trends.
* Prospects for telecommunications customers by establishing networks and contacts; investigating potential customers moving into the area; following-up on competitors' disgruntled customers; following-up on phone-in and exposition leads; planning and organizing call schedule; recommending advertising efforts.
* Presents telecommunications products and services by providing explanations and literature; asking for the sale; organizing sales team when required.
* Builds and expands accounts by maintaining rapport; answering requests; introducing new products and services, and upgrades; studying account needs; coordinating with customer service.
* Keeps management informed by submitting activity and results reports, such as, daily call reports, weekly work plans, and monthly and annual territory analyses.
* Recommends changes in telecommunications products, service, and pricing by evaluating competitive developments; analyzing, and discovering gaps in, current products, service, and pricing; analyzing customers needs and requests.
* Provides sales planning information and historical records by maintaining database on area and customer sales, sales activities, and account profiles.
* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
* Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
ClientBase, Prospecting Skills, Selling to Customer Needs, Telecommunications Knowledge, Integrity, Self-Confidence, Customer Focus, Presenting Technical Information, Motivation for Sales