Telemedicine Spec-Rn Job in San Diego, California US
Telemedicine Spec-Rn
Information will be added based on hiring manager submission. Essential Functions: - Handles continuous inbound telephone volume. - Assesses and triages patients via telephone, follows nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions. - Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information. - Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development. - Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician. - Performs patient call-backs. - Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes. - Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information. - Demonstrates an awareness of and sensitivity to patient/family rights. - Handles inquiries and complaints pursuant to procedure. - Adheres to legal and ethical requirements and company policies and procedures. - Supports and demonstrates KP's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner. - Functions as a team member to achieve Call Center goals and objectives. - Maintains professionalism at all times. - Performs other duties as required. Qualifications: Basic Qualifications: - RN experience in a Call Center, Ambulatory Care, Inpatient (acute care), Case Management, Home Health or related Clinical Nursing two (2) of the last four (4) years. - Graduate from accredited School of Nursing with RN degree. - Current CA RN license. - Must obtain any required out of state license(s) within six (6) months from date of hire. - All required licensure must be unrestricted. - Ability to navigate between various software and mainframe systems on a personal computer w/ an established operating system. - Must have excellent verbal, written and interpersonal communication skills, as well as demonstrated effective telephone skills. - Ability to perform multiple tasks and work in a fast-paced environment. - Must be able to work assigned shifts including weekend requirement. - Ability to assess and triage patients via telephone, utilizing questioning and listening skills, and ability to utilize nursing judgment and follow nursing protocols in order to implement/direct appropriate care for patient populations. - Ability to perform job functions independently. - Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift. - Must have excellent customer service skills. - Must have excellent problem-solving capabilities. - REQUIRED SKILLS TESTING: A Call Center simulation assessment will be conducted which will evaluate the candidate's ability to navigate through the program, to perform keyboarding skills (alpha/numeric), and to multitask. - This assessment is required for all internal and external candidates. - The assessment may assist candidates in gaining a better understanding of computer technology and production activity related to the Advice RN's clinical role. - In addition, candidates may gain an enhanced understanding of the challenges of this role and of the operational needs of the Appointment and Advice Call Center. - OTHER: Sensitivity to workplace diversity and cultural factors. - Adheres to confidentiality policies. - Must be service-oriented and maintain the highest level of courtesy to patients, members, staff and co-workers. Preferred Qualifications: - Telephone triage Notes: - Work scheduled to include 4 of 5 weekdays and work every other weekend