Telephone Banking customer advisor
tJob Details:
This is a fantastic opportunity to join a Apprenticeship scheme as a Service Consultant and you'll enjoy the benefits of learning while you earn. If you’ve got a passion for people and a dedication to your own development, you’ll get to build the career you want. This apprenticeship role is aimed at those who have just left school or college. You will gain a qualification in Providing Financial Services (Intermediate) which is equivalent to 5 GCSE's at Grades A-C. ,
You will be the key first, and often only, point of contact for customer calls, providing an excellent level of customer service that exceeds expectations and in doing so reduces the need to transfer calls.
You will put each customer at the heart of everything you do by demonstrating a genuine interest in their current needs and future aspirations.
You will proactively seek opportunities to offer customers additional products and services that will develop and add further depth to their relationship .
The Sales or Service Advisors aren’t just great at talking on the phone. They’re brilliant listeners. If you’ve got those skills, plus the ability to put yourself in customers’ shoes, you will build unique relationships that really last. Previous experience isn’t essential. It’s all about attitude. you’ll take calls from all kinds of people. You’ll provide clear, professional and helpful advice and explanations, using positive and persuasive conversation to build relationships with your customers.
You will have access to a wide range of benefits including a monthly performance bonus and 22 days holiday. What’s more, we offer a flexible package that allows you to choose cash or pick from a range of options including retail discount vouchers, private medical insurance and a contributory pension scheme. So whatever you choose, your future’s looking great.
In the Contact Centre you’ll typically be working a 35 hour week across a rota of varying shift patterns to support our opening hours.
Key accountabilities
Creating genuine rapport with customers and gaining a full understanding of their needs in order to provide relevant and exceptional customer service.
Build and maintain an expert knowledge of all products and services, including a full understanding of all related features and benefits.
Take responsibility for improving customer retention.
Undertaking on call and after call administration activity that ensures records and paperwork are fully up to date and accurate and that the outcome agreed with the customer is delivered.
Proactively promote and recommend the full range of Lloyds Banking Group servicing channels, such as internet banking. Ensure that customers are made aware of and have full access to the complete range of service delivery channels.
Th estart days for tehse roles is the 24th June, you be required to complete an on line test, and pass a credit check. and if succesfull be invited to an assesment day.
An average working week is 35 hours Monday to Sunday between the hours of 09.00 - 1900
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