Telephone Debt Negotiator Job in Stratford Upon Avon CV37 6NW, Midlands UK
Our client is looking to recruit confident and ambitious people to work in their busy call centre in Stratford Upon Avon in a Telephone-based Debt Collection role.
You will be tasked with making outbound calls and receiving inbound calls and negotiating the repayment of consumer debts on behalf of the company's clients. You will also be required to deal with any queries raised.
Key duties and responsibilities;
- Contacting customers whose accounts are in default via the telephone to negotiate the repayment of monies owed.
- Adhere to team standards and legislative guidelines when speaking on the telephone.
- Record key information clearly and precisely using our bespoke computer packages.
- Work towards agreed individual and team targets.
- Develop self and maintain knowledge in relevant collection activities.
- Adapt communication style to ensure you engage with the customer.
- To carry out any ad-hoc duties as and when required.
Key skills required;
- Excellent communication skills; both verbal and written in order to provide outstanding customer service.
- Experience of working with computers.
- To be able to work to specified targets and service level agreements.
- Able to work within a team and on your own.
- Professionalism at all times when dealing with both internal and external customers.
If you are a self-motivated and positive individual with a drive for success and relevant experience in dealing with customers in a business to consumer environment, then we'd like to speak to you!
In return for your hard work, you will be rewarded with a competitive salary with the ability to earn additional bonuses linked to performance and attendance. If you are interested, we are looking to recruit new people to start work in April, so call Stuart on 01926 332277 for a telephone interview today!