Telephony Agent
A popular bank located in the Poole, Dorset area are recruiting for staff relation to PPI to support a national project. This organisation is located near the train and bus station and offer car parking – so ideal for commuters.
Applicant requirements:
The Telephony agent will be provide customer service support to customers via inbound calls and assisting Case Handlers with query resolution.
Duties:
To deliver effective and efficient telephone-based support to customers
Dealing with general enquiries resulting from proactive customer mailing and communications
Ordering written communications for the customer upon request
Handling case specific customer enquiries
Working closely and liaising with other Bank departments / functions for non PPI requests
Working collaboratively with Contact Centre colleagues in order to maximise customer satisfaction
All customer service provided will be in accordance with the Financial Services Authority timescales.
Once a PPI Complaint has been received it is scanned into the system, to allow the worker to work within a paper-less environment.
The shifts are as below – Monday – Friday
1 week x 8am to 4pm
2 weeks x 9am to 5pm
1 week x 10am to 6pm
1 week x 12pm to 8pm
You will also be provided with 6 weeks of training – of which no annual leave will be granted
Telephony agents must be multi-skilled with previous customer service experience and able to work flexibly.
Benefits:
Close to local amenities
Close to Poole Bus and Train station
Onsite facilities
Further opportunities after initial contract available
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