TELESALES EXECUTIVE TRAINEE (Job ID – 764353) Job in Salt Lake City 84115, Utah Us

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TELESALES EXECUTIVE TRAINEE (Job ID – 764353)

Marriott Vacations Worldwide Call Center in Salt Lake City, UT  is currently accepting applications for: TELESALES EXECUTIVE TRAINEE NE (Job ID – 764353)  

Responsibilities include :  

 

Must have Timeshare Agent experience in the state of Utah

 

JOB SUMMARY
Interact with prospective owners over the telephone and email and effectively use sales techniques to convert them into purchasers. Develop relationships with prospective owners by following up on referrals and leads. Cater the sales experience to the individual needs and preferences of each prospective owner, and follow through with the sales contract process to ensure that all paperwork is completed accurately and efficiently. Maintain the customer relationship after the sale is complete to ensure continued satisfaction with MVCI and to develop future business opportunities (i.e., referrals, additional sales).

JOB SPECIFIC TASKS
Building and Maintaining Customer Base
- Answers owner questions regarding use of MVCI properties and location amenities; makes recommendations given the background information obtained on the owner through discovery.
- Fulfills requests from owners or prospective owner regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
- Monitors contract processing to minimize rescission decisions, provides comprehensive owner assurance and ensure timeliness of closings.
- Follows up on referrals from owners.
- Develops and maintains records on customer contacts and uses that information to support effective follow-up encounters.
- Contacts owners to monitor satisfaction, makes aware of upcoming promotions, and develops business opportunities (e.g., reloads, referrals).
- Uses available Customer Relationship Management systems (e.g., Seibel, Universe) to maintain accounts of interactions and follow up with customers with regard to purchases and contracting activity.

Giving Sales Presentations
- Discovers the needs of prospective owners through a series of questions/discussion and utilizes the information to customize the sales presentation.
- Explains the features and benefits of the Marriott Vacation Club Destinations product.
- Establishes trust during the warm up, discovery, and intent statement and builds rapport with customer.
- Closes sales using approved process.
- Practices and continues to develop and improve sales presentation.
- Presents financing options as an approach to ownership.
- Presents to customers in a manner that effectively utilizes the elements of the MVCI sales process.
- Finalizes deals by signing of paperwork and notarizing contacts.
- Follows up customer interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor.
- Answers customers' questions regarding construction work, financing, maintenance, repairs, and appraisals.
- Uses, demonstrates, and/or coordinates virtual tour (eTour) software for guests.
- Prepares for daily appointments (e.g., review tour sheet, owner history, presentation details, etc).
Conducting and Managing Business Transactions
- Assures complete and accurate processing of documents pertaining to sales.
- Reviews details of contracts with prospective owners once they decide on purchase.
- Analyzes problems and formulates plans to overcome challenges of getting work done quickly with a high degree of quality.
- Thoroughly reviews loan applications and financial documents with the customer and ensures they are completed properly.
- Works with Sales Management to minimize cancellations, provides comprehensive owner assurance and ensures timeliness of closings.
- Reaches out to and influences Every Other Year (EOY) owners to upgrade and maximize all reload opportunities.
- Completes button-up sheet at end of each sale.
Providing Services to Others
- Responds to and monitors the resolution of customer and owner inquiries in a timely manner with accurate information.
- Leverages resources for providing service to customers and owners (e.g., Vacation Ownership Advisors) in an effective manner.
Other
- Demonstrates total understanding of the culture and processes of Marriott Vacation Club International.
- Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
- Improves sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Customers, Owners).
- Participates in formal training sessions offered by management team.
- Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on MVCI locations to enable customer relationship building.
- Assists in the development and mentoring of other Telesales Executives as requested.
- Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
- Performs other duties as assigned

CANDIDATE PROFILE

Education and Experience
Required:
- High school diploma or GED; minimum 1 year experience in a similar position
- Proficiency in English (additional language required for certain positions)
- Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law

Preferred:
- One-year related experience

Successful Candidates Will Be Willing To:
- Work at night (occasionally)
- Must be willing to work weekends and holidays as required by business needs
- Support oneself without a salary for a period up to 90 days

For all positions, apply online at http://careers.marriottvacationclub.com/default.asp


Search for the above opening by clicking “Current Openings" followed by “Search for Management Positions" and looking for JOB ID: 764353.

Benefits may include: medical, dental, vision, 401(K) profit sharing, paid time off, tuition reimbursement, career advancement, hotel room discounts and more.