Telesales (Outbound) – Call Center
Telesales (Outbound) - Call Center - Paid Training Starts April 2nd! Stream Global Services Phoenix
Stream Global Services is a premium business process outsource (BPO) service provider specializing in customer relationship management including sales, customer care and technical support for Fortune 1000 companies. Stream is a trusted partner to household names like ATT, Avaya, Oracle, Cisco, and Microsoft. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 30,000 employees based out of 50 solution centers in 22 countries supporting more than 35 languages. Provide outstanding service and you will receive: * $10.00 an hour plus commission! * Medical, vision and dental coverage * 401K with Employer Match * Paid vacation and sick time * Casual dress and friendly environment * Massage chairs * TV and Gaming Lounge * Great opportunities for advancement * Convenient Bus Friendly location (18th St and Camelback) * Rewards and Recognition Program Job Summary: Responsible for placing outbound calls to existing customers and offering fiber optic television service and bundling service, (television, internet and telephone service) based on leads and completed the sales of products and/or services while providing exceptional customer service. Selling is the primary function of this position with the goal of closing the sale on every call. Responsibilities: Sell new or additional products and/or services. Deliver and exceed targets for sales/conversions. Use scripts as a guide to sell the product or service. Handle customers" objections and rebuttals in a reactive way. Assess needs and suggest/promote alternative products or services. Redirect customers to the proper area when necessary. Continuously work for exceptional customer experience, resulting in high customer satisfaction scores. Learn, understand, retain and regularly update and demonstrate product/process knowledge. Track, document and retrieve information in call tracking database. Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy. *An offer of employment made to any candidate will be contingent upon the satisfactory results of a background check. The background check may include one or more of the following: education verification, employment verification, criminal check, sex offender registry check and drug screen. Like us on Facebook! https://www.facebook.com/pages/Stream-Global-Services/187633374607427?sk=wall