Telesales/Merchandiser Job in Not Specified, District Of Columbia US
Telesales/Merchandiser
Job Title: Telemarketing / Merchandiser Summary: Solicits orders for products over the telephone and supports the sales staff by performing the following duties. Telemarketing : Essential Duties and Responsibilities include the following. Other duties may be assigned. Solicit business from an established sales territory and perform cold calls to prospective customers over the telephone. Customers assigned serviced with forethought and pre-planning, minimizing the need for ?emergency? services. Responsible for meeting or exceed sales quota for the territory assigned Secures and places orders and arranges delivery date. Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepares report on sales activities Merchandising: Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide support to grocery and club stores throughout Washington, DC. Duties include providing excellent customer service, stocking shelves with wine, building displays, ensuring appropriate point-of-sale materials are visible, unloading trucks, and moving product to the proper locations within the store. Applicants must have strong customer service abilities and excellent interpersonal and communication skills. Physical requirements include the ability to lift up to 40 lbs repetitively, frequently above the shoulders, and up to 60 lbs occasionally. Must be at least 21 years of age, possess a valid driver?s license with a clear MVR, have reliable transportation, and be able to provide proof of car insurance. Competencies To perform the job successfully, an individual should demonstrate the following competencies: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quantity - Meets productivity standards; Completes work in timely manner. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Undertakes self-development activities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others attention. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Other Skills and Abilities Computer Skills To perform this job successfully, an individual should have knowledge of database software; the internet software, spreadsheet, word processing software and order processing systems Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and taste or smell. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. The employee must occasionally lift and /or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is frequently exposed to outside weather conditions.