Temporary
Temporary - Agent Sales Support Manager
GENERAL PURPOSE
The Agent Sales Support Manager plays an invaluable part of the success of the Telepartner Channel. The Agent Sales Support Manager will serve as an intermediary for the Agent Managers, Agents and Telepacific departments by managing specific pre and post sale activities that will help maximize agent and customer satisfaction while enabling the Agent Managers to focus on activities that drive and increase revenue and agent recruiting/onboarding . The Agent Sales Support Manager will ensure optimal quota bearing time for the Agent Managers.
SUPERVISION RECEIVED:
Works under the supervision of the Director, Telepartner Programs
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Acts in a supporting role of the Agent Manager and TelePacific Agents for Pre and Post Sales Support
- Assists Agent Managers, Agents and Subagents with MACD activity, reconfigs, and renewals.
- Is responsible for the submission, ownership, escalation, and status communications of CARE, Billing, CTSC, MACD, Credit, and Commissions Ticket submissions.
- Assist Agents/Agent Managers with developing proposals, quotes, EOP Packages, NSR requests
- Assist Agents/Agent Managers with completing and responding to RFPs
- Acts as first point of escalation for all business related questions/needs when Agent Manager is not available
- Assists Agents/Agent Managers pulling together the internal/external resources to accomplish certain tasks/projects.
- Assist with Coordinating and recruiting for Channel and Agent Trainings
- Assist Agent Managers with onboarding and training of new agents/subs
- Works with TCs to clarify any questions on received orders and helps TCs train the agents on the paperwork process.
- Works with the TCs to make sure orders and projects are cared for and moving in the right direction. Interacts with Project Managers when needed
- Assists Agents in getting the post sales requests/needs to the right individual in the channel or within TPAC
- Acts as a point of escalation for Agents and Agent Managers in all functional areas
- Will be required to input orders into TPICE and AESOP as required.
Experience and Skills:
DESIRED MINIMUM QUALIFICATIONS
Education and Experience:
NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES
- A thorough understanding of business relationship fundamentals with emphasis on customer interaction, problem identification and resolution.
- Excellent Communications skills and ability to interact with many different levels of personnel, including management, administrative and technical.
- Demonstrated ability to rapidly grasp customer concerns/issues and show multi-task organization
- Highly-motivated self-starter with good organizational skills and follow-up.
- Demonstrate the ability to work independently and effectively
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderately quiet.
Keywords: Sales Support, Telecommunications
